Lose visits you should have won
Wrong hours, misplaced pins and missing listings can send customers elsewhere - even while your branch is open
Open branch -> shown as closed -> missed visit
MX by MapLovin
Put You On The Maps
Google and Apple Maps operations for multi-location brands: accurate profiles, answered reviews and protected listings, run in MX with our experts beside you
Locations128
Avg. rating4.6
To review6
Northside Coffee - District 1Opening hours differ from GoogleConflict
Northside Coffee - Lake View3★ review · AI draft readyNeeds reply
Weekly hours, 12 locationsBulk Update requestAwaiting approval
Northside Coffee - BeachfrontDescription change sent to GooglePending
US$39BVietnam digital economy GMV, 2025 estimate, up 17% year on year.e-Conomy SEA 2025 - Vietnam
What is at risk
Don't lose customers before they arrive
Wrong information, lost access and damaged trust can cost visits - and leave your team fixing problems instead of growing the business
Lose control of your own brand
Unwanted edits, profile hijacking and ownership disputes can leave your team unable to correct the information customers see
Unauthorized change -> wrong details reach customers
Lose trust beyond one location
Fake reviews, extortion attempts and unanswered complaints can make the next customer hesitate - at one branch or across your brand
Damaged trust -> the next customer chooses elsewhere
What MapLovin delivers
Five outcomes for every location you run
Each one is delivered by MX, by our experts, or by both working together
01Save time and labour
Do the work once, not once per branch
- Before
- One person edits every branch profile by hand, and every branch answers reviews its own way
- With MapLovin
- One request updates the whole chain, and one inbox drafts replies for your team to approve
Ways MapLovin helps
- Bulk UpdateChange phone, website, description and weekly hours across a group or the whole chain. Business plan(MX platform)
- Posts to many locationsWrite one post for every chosen location. Pro and Business; publishing is switched on workspace by workspace during rollout(MX platform)
- One review inboxEvery location in one inbox, with AI drafts waiting for approval(MX platform)
- AutomationsPresets decide which replies wait for a person and which go out. Pro and Business(MX platform)
- Bulk setup and clean-upWe load and correct your locations before your team takes over(Expert services)
02Reduce risk
Know when a profile changes, and review it
- Before
- Someone changed your opening hours, and you heard about it from a customer
- With MapLovin
- MX compares each editable field with Google and flags conflicts for review, and changes your team makes in MX wait for approval
Ways MapLovin helps
- Change detectionEach editable field marked live, pending, in conflict with Google or updated by Google(MX platform)
- Roles and approvalsFive roles, approval for changes made in MX, and a full decision history(MX platform)
- AI policy checksPhotos and posts that may break Google rules are flagged before they go out. Pro and Business(MX platform)
- Ownership recovery and appealsWe recover lost access and appeal suspensions, with on-site verification where needed(Expert services)
03Be found
Complete, accurate profiles wherever customers search
- Before
- New branches do not show up, and your listings look thinner than the competitor next door
- With MapLovin
- Every location sits in one inventory with its status, photos come from one library, and your website points to the nearest branch
Ways MapLovin helps
- Location managementGoogle Business Profile and Apple Business Connect, managed from one inventory(MX platform)
- Media libraryPhotos and brand assets checked against Google's media rules before upload(MX platform)
- Location FinderA store locator for your website, with search, open-now filters and directions(MX platform)
- Claiming and verificationWe claim and verify locations, including on-site visits(Expert services)
- Profile optimisationCategories, content and local SEO that make each profile complete(Expert services)
04Drive visits and sales
Know which branches win visits, and act on it
- Before
- You see the views but not what to do about them
- With MapLovin
- Every number shows its change against the last period, and leaderboards show which branches moved most
Ways MapLovin helps
- Performance and leaderboardsChanges against the prior period and the biggest movers by group and location(MX platform)
- Search keywordsRising, new and dropped keywords month over month(MX platform)
- TouchpointsA QR code at every branch leads to a Google review, a call or a message. Switched on workspace by workspace during rollout(MX platform)
- Performance reportingOur experts review results with you and plan the next improvements(Expert services)
05Protect brand and customers
Answer every customer in your brand voice
- Before
- A one-star review sat unanswered for three weeks, and unhappy customers had nowhere private to go
- With MapLovin
- Reviews sync in real time with an AI draft ready, and private feedback from a branch QR code lands in one inbox, as Touchpoints is switched on workspace by workspace during rollout
Ways MapLovin helps
- Reviews and AI repliesDraft in your brand voice, approve and publish to Google(MX platform)
- Sentiment and topicsSentiment, the 7Ps and recommended actions per location. Pro and Business(MX platform)
- Private feedbackCustomers can always leave a Google review or tell the branch privately. Switched on workspace by workspace during rollout(MX platform)
- Review recovery and brand voiceWe handle hard cases and write your reply guidelines(Expert services)