AI is changing how customers find you
Customers can discover and compare businesses through AI-generated answers before reaching your website - your location details, reviews and content need to tell a clear, consistent story
Location intelligence for real business growth
Put You On The Maps
No matter where they are, MapLovin helps brands manage their Google Maps presence with MX Platform and expert services
The opportunity and challenge
More opportunity - new rules for getting found
Reach customers across a growing Southeast Asia as AI, reviews and nearby alternatives reshape how they choose your business
The decision happens before the visit
Hours, photos and reviews help customers decide whether to choose your branch or the one next door
Every branch competes locally
Your brand may be well known, but every location still has to earn the next visit
Southeast Asia
US$300B+Southeast Asia digital economy GMV, 2025 estimate
15%Reported regional GMV growth, 2025 year on year
Vietnam - our home market
US$39BVietnam digital economy GMV2025 estimate, up 17% year on year
21.2MInternational arrivals to Vietnam2025, up 20.4% year on year - arrivals, not unique people
- 8.02%Vietnam real GDP growth, 2025
- 9.2%Retail and consumer-service sales growth, 2025
Sourcese-Conomy SEA 2025 - VietnamNSO Vietnam, socio-economic situation 2025
What is at risk
Don't lose customers before they arrive
Wrong information, lost access and damaged trust can cost visits - and leave your team fixing problems instead of growing the business
Lose visits you should have won
Wrong hours, misplaced pins and missing listings can send customers elsewhere - even while your branch is open
Open branch -> shown as closed -> missed visit
Lose control of your own brand
Malicious edits, profile hijacking and ownership disputes can leave your team unable to correct the information customers see
Unauthorized change -> wrong details reach customers
Lose trust beyond one location
Fake reviews, extortion attempts and unanswered complaints can make the next customer hesitate - at one branch or across your brand
Damaged trust -> the next customer chooses elsewhere
What MapLovin delivers
Make every location work harder for your business
Win more visits, protect your brand and improve local performance - with software and hands-on expertise working together
01Get found
Turn nearby searches into real visits
Help customers find the right branch, choose it with confidence and reach the right entrance
02Protect your brand
Keep control of every location
Keep approved details in place, catch unwanted edits and get expert help with lost access or ownership disputes
03Build trust
Show customers a brand that listens
Earn confidence with thoughtful review replies and get customer concerns to the right team before they escalate
04Understand performance
Know where your team should act next
Compare location activity and customer sentiment to spot problems, learn from stronger branches and focus your effort
05Improve continuously
Grow without multiplying the busywork
Automate routine work under your rules, keep important decisions in your team's hands and bring in experts for complex cases
Connected from discovery to improvement
Win the whole customer journey
Connect discovery, feedback and follow-through - so your team can improve every stage of the customer journey
- 1Before arrivalFind, compare and chooseExpert servicesVerificationOptimizationOwnership support
- 2At the locationVisit, share feedback and reach the teamMX platformTouchpointsFeedback routingExpert servicesWhere offeredSetup & recovery advice
- 3After the visitGet a response and a reason to returnMX platformAI repliesInsightsAutomationExpert servicesManaged operationsPerformance review
Every visit makes the next one betterFeedback - Insight - Action