Pushing boundaries of automation
AI advancement with full control
Keep locations accurate, respond to customers and understand what needs attention - with AI workflows built around your business
How MX operates with AI
From customer signals to action
- MonitorReviews, profile changes and performance signals in one workspace
- UnderstandAI interprets review language, sentiment and recurring themes
- DecideYour policies determine what proceeds automatically
- ActEligible replies publish, supported changes get handled
- ReportInspect completed actions and decide what to improve next
Review replies
MX drafts responses from review content and your reply preferences. Choose which replies publish automatically and which need approval.
Location protection
MX monitors supported profile changes and applies your rules to reject or revert unauthorized updates
Customer insight
Gemini-powered analysis surfaces sentiment and recurring customer themes across your reviews
Autopilot, with safety guardrails
You are always in control
Start with assistance, automate selected workflows, or let eligible routine tasks run hands-free
- Set the scope of automatic replies and profile protection
- Keep approval workflows where judgment matters
- Follow action history and pause anytime
MapLovin AI Roadmap
A dedicated AI team for your business
AI agents that learn and improve as you grow - working from your business knowledge, voice, priorities and boundaries
- Reputation specialistUnderstands response preferences and recurring concerns, and flags what deserves personal attention
- Customer-experience analystConnects patterns across reviews and feedback to surface practical service improvements
- Local-presence specialistRecommends profile improvements and handles supported changes within your rules
- Growth plannerConnects performance signals with your goals and suggests focused experiments
- Management analystBrings together what changed, what needs attention and what to consider next
- Your knowledgeProducts, services, locations and the facts you approve
- Your voiceCommunication preferences and approved examples
- Your prioritiesThe issues and goals that matter to your business
- Your boundariesWhat may run automatically and what needs approval
These specialist capabilities are our development roadmap. Available features are listed on our pricing & features page
MapLovin AI technologies today
Leading AI, applied to real business work
MX draws on several leading AI providers, choosing the right model for each task, to give you the best quality of service. New capabilities are evaluated for accuracy, quality and usefulness before they expand.
- Google Gemini
- Anthropic Claude
- OpenAI GPT
Ready to see it running?
Request a demo today
See MX monitor, decide and act on your own locations