Reviews & automation

Turn every review into a customer conversation

Manage reviews across all your locations from one inbox. Use AI and custom policies to respond faster, stay on brand and build stronger relationships.

See it in action
  • Save time
  • Stay on brand
  • Delight more customers
Reviews
NTNguyen Tran★★★★☆2 h ago · District 1Great service and friendly staff! Highly recommend…AI draft
SKSarah Kim★★★★★1 d ago · Thao DienAmazing food and cozy atmosphere. Will be back!Replied
JCJohn Carter★★★☆☆2 d ago · District 7Good location but the parking could be better.Needs review
LPLinh Pham★★★★★3 d ago · Binh ThanhExcellent experience from start to finish.Auto-replied
DLDavid Lee★★☆☆☆5 d ago · District 1Very disappointed with the service. Had to wait too long…Needs review

Unified inbox

All your reviews. One place.

See reviews from all your locations in a single, easy-to-use inbox. Filter, search and take action without switching between profiles.

  • Real-time review sync across every profile
  • Smart filtering, search and saved views
  • See AI suggestions and reply status at a glance
  • Jump to the original review on Google
NTNguyen Tran★★★★★2 h · District 1Great service and friendly staff!
SKSarah Kim★★★★☆1 d · Thao DienAmazing food and cozy atmosphere…
JCJohn Carter★★★☆☆2 d · District 7Good location but the parking…
LPLinh Pham★★☆☆☆3 d · Binh ThanhExcellent experience from st…
NTNguyen Tran2 hours ago · District 1
★★★★★

Great service and friendly staff! Highly recommend this place to anyone in the area. The team was very helpful and the atmosphere is wonderful.

Draft reply (AI)

Hi Nguyen, thank you so much for your kind words! We're delighted to hear you had a great experience. Our team looks forward to welcoming you again soon.

Analytics

Understand your reputation at a glance

Track review volume, ratings, sentiment and response performance across all locations. Identify trends, compare locations and uncover opportunities to improve.

  • Review volume and rating trends
  • Sentiment and recurring topic analysis
  • Response rate and average response time
  • Location and region comparisons
Review analytics
Total reviews1,248↑ 28%
Average rating4.6↑ 0.3
Response rate87%↑ 12%
Positive sentiment68%↑ 18%
  • Positive (68%)
  • Neutral (18%)
  • Negative (14%)

Automation

Let AI handle the routine work

Set up automation rules to draft and publish replies based on your policies. Keep human control where it matters, and reduce the manual effort.

  • Custom reply policies and guardrails
  • Automatic replies for eligible reviews
  • Approval workflows for sensitive cases
  • Full audit history of every action
Automation rules
RuleConditionsActionStatus
Positive reviewsRating 4-5 stars · No sensitive keywordsAuto-replyOn
Neutral reviewsRating 3 starsAI draft → requires approvalOn
Negative reviewsRating 1-2 stars · Urgent keywordsAI draft → requires approvalOn
All other reviewsDoes not match aboveNotify teamOn

Every automated action is logged with a full audit history

Ready to turn reviews into growth?

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See how MX can help you engage more customers and build a stronger brand